Privacy Policy

Last updated: December 18, 2025

1. Introduction

1KM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using 1KM, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, phone number, email address when you register
  • Profile Information: Vehicle details (for providers), business details (for business accounts)
  • Payment Information: UPI ID, bank account details for payouts
  • Communication: Messages, feedback, and support requests

2.2 Information Collected Automatically

  • Location Data: GPS location during active rides/deliveries (with your permission)
  • Device Information: Device type, operating system, app version
  • Usage Data: How you interact with our platform, ride history, booking patterns

2.3 Information from Third Parties

  • Identity verification services
  • Payment processors
  • Government databases (for driver verification)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Match riders with drivers and facilitate bookings
  • Process payments and payouts
  • Verify identity and ensure safety
  • Send service updates, notifications, and promotional communications
  • Respond to your requests and provide customer support
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Other Users

When you book a ride, relevant information (name, pickup location) is shared with the driver. Similarly, riders can see driver name, vehicle details, and ratings.

4.2 Service Providers

Third-party companies that help us provide our services (payment processors, cloud hosting, analytics, customer support tools).

4.3 Legal Requirements

When required by law, court order, or government request, or to protect the rights, property, or safety of 1KM, our users, or others.

4.4 Business Transfers

In connection with any merger, acquisition, or sale of company assets, your information may be transferred.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes (fraud prevention, dispute resolution, legal compliance).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Opt-out: Unsubscribe from promotional communications
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at privacy@1km.co.in.

8. Location Data

Location data is essential for our services. We collect location only when necessary (during active bookings) and with your explicit permission. You can disable location access in your device settings, but this may limit functionality.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: